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How can I get rid of malware/virus on an already infected Android-device?

Discussion in 'Am I infected? What do I do?' started by Baltazar, Aug 12, 2012.

  1. Baltazar Newbie

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    Can you please tip which programs there is that get rid of virus and malware on mobile android devices that allready are infected, and how to install these tools on an already infected device.
    The problem can be to install anti virus tools after the device already has been infected.

    I have an Acer TF300 with WiFi (no 3g) tablet with Android 4.0.3 that has some kind of virus or malware which has overtaken the device. The evil program tries to log on to my device when I start the device. I can see that I tries to get thru my logon start page where I normaly type my password, and it takes control of the device, goes thru all menus and programs, tries to start wifi if I have stopped it, tries to exchange networks to one that is near, starts games and other programs, and so on…..

    My device has worked fine for months. I installed AVG Free Antivirus directly when I bought the device, have updated it, but after months of good functionality the device finally got infected anyway…..
    Because the evil program, what ever it is, is so quick an evil, I can´t control the device at all, the program has taken over, so I can´t do anything with my device.

    I have a lot of free games installed from Google Play, and the problems occurred after installing the latest two games, two days ago:
    Where’s My Perry? Free



    *link removed due possibility of it possibly being malware*

    Absolute RC Plane Sim
    *link removed due possibility of it possibly being malware*

    Maybe the problems came with the above, but it could have come from earlier installations….

    Some sites on the Internet tell us to uninstall the latest programs you installed, to try to locate and get rid of evil programs, malware and virus. The problem is how to do that when the device is so badly infected that you cant do anything with it but looking at how it is taken over by an evil program…..

    There must be some program/s that I could boot the device from, or which could be run from Internet, and which detect the evil program/s and destroys it/them, without destroying other good installations on the device.

    The problem is to know which programs or functions there is to use, how to use them when the device already is infected so bad that the device is overtaken of an evil program, so you can’t do anything your self.

    Hmmmm, what is there to do to get the device to work again?
  2. TazDevilLooney Admin

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  3. Baltazar Newbie

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    Hi TazDevilLoony,
    Thank´s, I´v read those threads before I wrote my own thread, and also scanned this and other forum for any help. And as I wrote, the problem i have is that my tablet already is infected - so I can´t install anything.
    I need some another type of tool, like one you can boot from an SD-card or start from Internet.
    .....the problem is that I can´t use my device because of the evil program.....
  4. NBK*Twitch Person Of All Kinds

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    If you are already deeply infected there is little you can do. Is your tablet rooted? Do you happen to have advanced task killer?
    What you can try to do is install avast onto your sd card(take the sd card out of the tablet and put it in your computer). Then put the sd card back into your tablet. From there install it and scan.

    Your only other option would be to restore to factory.

    I also see you are not on the latest Android version.. (4.0.4). You should update to the latest as soon as possible.

    --------------------------------------------------------------

    The best three anti virus programs for mobile devices are - Avast, LookOut, and Dr Web.

    Read here for more information - http://www.geek.com/articles/mobile/best-android-antivirus-apps-revealed-by-av-test-labs-2012036/
  5. Baltazar Newbie

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    Hello NBK*Twitch,

    Thank´s for your answer and tips.
    My tablet is not rooted, and I have no advanced task killer installed.

    More info:
    Mobile Phone
    I normally use my mobile phone, Ericson Neo with Android 4.0.3, as a mobile wifi hotspot to reach Internet. The mobil phone is not rooted, has the free version of Avast installed since yesterday, and erlier I had the free version of AVG, but I changed because the problems with my tablet. Since I bought my tablet, I normally don´t use my mobile phone any more for downloading and playing games directly to/on the mobile phone, even though I´v still have 20 odd games still on the mobile phone. I have a 8Gb SD-card installed in the mobile phone, and I normally move everything to the SD-card using Android Assistant, leaving the built in memory in the mobile phone almost clean.
    I use Android Assistant continuously to clean cash and system memory.
    I continuously update the mobile phone, OS and applications.

    Tablet
    The tablet has 32Gb built in memory, and I normally don´t have SD-card installed in the tablet. I use Android Assistant continuously to clean cash and system memory.
    I continuously update the tablet, OS and applications, and Acer had not the latest Android-version 4.0.4, which you tip me of, fore distribution to my device a couple days ago when my tablet still worked fine. I therefore still use Android 4.0.3.

    My own test
    Last night, without have been reading your answer, I successfully installed the free Avast! Mobile Security onto the device, as a test to get rid of the problem. It was a struggle and war against the evil program, that has taken control of my device.
    My way to install Avast was to use my desktop computer with fully uppdated Win 7 Ultimate, updated free versions of ZoneAlarm and AVG, logging on to Google Play with the account I use only with my tablet, and downloading Avast, which Google Play than automatically forced down to my tablet, which normally use the account.
    The download to my tablet worked. Avast installed itself onto the device, and after a long struggle against the evil program I want to get rid of, I could secure a password to the Avast-program, so the evil program couldn´t change or uninstall it.
    However the Avast did not locate any problems using the scanner, so the evil program is still on my tablet, and still causing damage and frustration.

    I still don´t know what the evil program is, what it is called, and how to get rid of it. I still haven’t found a look alike problem on the Internet????!!!
    I can buy full versions of all tools for malware and antivirus, but I have no guarantee that any of the programs will work, so I won’t do that.

    I will now try to install other anti virus and anti malware tools the same way, to see if any other program will kill the evil program. Every tool I try, will take me some hours to try, because that the evil program on my tablet has nearly total control of the device, giving me very little room to work…….

    Please continue to tip me whenever you have got more info about how I can get rid of the evil program.
  6. Johhny Marshal Member

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    You need to scan it via an updated Antivirus program if doesn't work formatting the device will be the best option.
  7. Baltazar Newbie

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    Hello again.
    I have just been in contact with Asus and done a factory reset, but the persistent, evil, annoying and frustrating problem is still active, taking over the device. I can’t even begin to configure and install the tablet, choosing country and keyboard, before the evil problem takes over again…..!!??

    The factory reset didn’t work, so I will now go back to the store, to get my tablet fixed or exchanged on the guarantee, regardless of malware, virus or hardware related problem, because no one seams to really know what this really is....??!!

    …..evil thing….but thanks…

    Baltazar
  8. NBK*Twitch Person Of All Kinds

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    All you keep saying is evil thing... What is it doing that is so evil O.o? It could happen to be doing something it should.(I doubt it,but you never know)

    If it is indeed malware, it could have been installed using a rootkit. If so unless you get the rootkit off it could keep coming back.
  9. aditk8149 Member

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    That is really an update to my knowledge!

    I was not aware of any virus that is able to corrupt the Linux file structure! :O
  10. NBK*Twitch Person Of All Kinds

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    Any OS can get malware. :wink:
  11. qqamresh Newbie

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    All in what's the best software for mobile security? I hear quick heal mobile security is good too

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